Travel and Hospitality
Create a free account to apply in seconds
The AI customer service platform for
complex, high-stakes support
Most AI stops at simple deflection. Hiver is built for complex support operations—with cross-team collaboration, AI and automation that can take on even the hardest requests.
Get started with
Hiver in Gmail
*
or
Hiver Omni
*
Trusted by 10,000+
Support, Finance & IT teams
Zendesk never fit our team’s needs. We needed a system built for relationships, not requests. Every improvement we made with Hiver strengthened how our team operates.
Wes Gibson
Revenue Operations Manager
With Hiver, I have much better visibility into where an issue is on the resolution path. Trying to achieve this level of team coordination without Hiver would take 50-100% more time.
Nathan Strang
Ocean Freight Operations Manager
We looked at Zendesk and the issue was their lack of support. They weren’t very responsive. We found Hiver’s support to be very responsive and very proactive.
John Torres
Director of Customer Communication
Hiver has completely transformed our workflow. The ability to collaborate and track progress in real-time has eliminated delays and made our team much more efficient.
Jill Tarnoff
Sr. AP Specialist at Ping Identity
With Hiver, the team responds faster, handles higher volume, and works with a level of confidence we didn’t have before.
Kenedi Padgett
Manager of Scaled Customer Success
We tested Freshdesk and Salesforce, but they were too complex for us. Hiver struck the right balance — simple enough for daily use, structured enough to track everything.
Sławomir Piotrowski
Head of Data Processing
Run cross-team operations and collaborate across every team, tool, and channel
Every channel, shared visibility
Email, chat, Slack, voice—collaborate on tickets in one platform
Context from every tool
Data from CRM, ERP, and 1,000+ tools in every conversation
Multi-step, multi-system automations
Triage, route, and sync updates across every system
AI that goes beyond simple deflection
Resolves requests
end-to-end.
Triage, routing and
ticket pre-work.
Assists your team.
Audits every reply.
Surfaces trends, quality gaps,
and stale docs.
Most platforms treat AI as a bolt-on. We don’t. We designed Hiver around one idea: AI should be at the core of complex support — capable of taking on the hardest requests and woven into how teams work every day. If AI is truly core, it shouldn’t be an add-on.
It’s why every plan includes it.
Two products. One vision.
Built for the high-stakes support that breaks most platforms.
Hiver in Gmail
Transform Gmail into a helpdesk. Manage shared inboxes, handle complex requests, and respond faster with AI—all without having to leave your inbox.
Hiver Omni
Deliver omnichannel support with AI, cross-team collaboration, and workflows that handle the complexity your team deals with every day.
From chaos to clarity — in minutes.
Resolve high-stakes requests before others finish setup.
30 minutes
Day 1
Day 7
First 10 minutes
Handle the hard requests, from day one
Bring all your channels, tools, and support docs in one workspace. Collaborate with teams and manage complex requests, right from day one.
Day 1
AI and automation kick in
AI learns from past conversations and docs. You decide exactly which inquiries it should handle — and it takes over the queue.
Day 7
Resolve complex requests on autopilot
Every reply gets better with each conversation that your team and AI resolve. Complex requests that used to take hours now take minutes.
“Zendesk never fit our team’s needs. We needed a system built for relationships, not requests. Every improvement we made with Hiver strengthened how our team operates.”
10,000+ teams chose Hiver over Zendesk
for complex support
“Zendesk never fit our team’s needs. We needed a system built for relationships, not requests. Every improvement we made with Hiver strengthened how our team operates.”
Wes Gibson
Revenue Operations Manager
198 hours saved
“When a product request comes in via email, we open it up, tag it to track the information, and fill in the details right inside Hiver. The Jira ticket gets created automatically — no need to log into Jira separately or start a new ticket from scratch. It just works.”
Taylor Garceau
Program Manager, Customer Success
97% CSAT score
“Hiver has completely transformed our workflow. The ability to collaborate and track progress across conversations in real-time has eliminated delays and made our team far more efficient.”
Jill Tarnoff
Sr. AP Specialist
65% faster resolution
“We looked at Zendesk — the problem was their lack of support.They weren’t responsive. We found Hiver’s support to be responsive and genuinely proactive.”
John Torres
Director of Customer Communication
100% SLA compliance
“With Hiver, we have much better visibility across support conversations. Trying to achieve this level of collaboration without it would be impossible.”
Nathan Strang
Ocean Freight Operations Manager
50% faster resolution
“Hiver’s Asana integration turned collaboration into a connected process. It lets our teams track progress, share updates, and close the loop on complex projects — right from where communication starts.”
James Ribera
Director of Account Management
30% faster responses
“Zendesk never fit our team’s needs. We needed a system built for relationships, not requests. Every improvement we made with Hiver strengthened how our team operates.”
Wes Gibson
Revenue Operations Manager
198 hours saved
“When a product request comes in via email, we open it up, tag it to track the information, and fill in the details right inside Hiver. The Jira ticket gets created automatically — no need to log into Jira separately or start a new ticket from scratch. It just works.”
Taylor Garceau
Program Manager, Customer Success
97% CSAT score
“Hiver has completely transformed our workflow. The ability to collaborate and track progress across conversations in real-time has eliminated delays and made our team far more efficient.”
Jill Tarnoff
Sr. AP Specialist
65% faster resolution