Associate Director _Operational Excellence

Overview

Job Overview

Department overview:

Operational Excellence is a department which sits under Client Services division of OSTTRA (a KKR group company). This department is responsible for working on business transformation projects emanating from Client Services and Product Strategy/ Commercial divisions of OSTTRA and thereby ensuring Operational readiness post Go live.

Key KPIs of this team include delivering projects related to operations efficiency, reduced C/I ratio, cost saves, enhancing customer experience thereby increasing the NPS, enhancing STP in the post trade business thereby going towards "low touch", streamlining various business processes within OSTTRA for a unified next generation operations strategy, addressing risk mitigation and regulatory projects coming from financial services post trade industry.

The day-to-day responsibilities of this team include collaborating with the various Operations functions within OSTTRA to identify improvement opportunities related to people, processes and tools. The team is responsible for conducting business process analysis, identifying gaps and improvements, gathering requirements for change, researching comparative solutions, performing benefits assessment and prioritizing delivery based on enhanced customer experience, decreased costs and minimized risk.

Operational excellence professionals work in a fast-paced environment where the main objective is to execute prioritised projects of Operational excellence/ business transformation, with minimal handholding, and ensure realisation of benefits linked to the department KPIs with extreme sense of urgency and attention to detail.

Position summary:

Seeking a self-driven individual with strong problem-solving ability, logical and analytical bent of mind, who has experience of delivering business transformation projects. Candidate should have knowledge of Investment banking, financial services domain especially in the post trade side. Awareness of trade life cycles for asset classes like FX, Securities, Rates & Credit would be beneficial.

Added to this, knowledge and working experience of implementing Operational excellence and business transformation principles like Lean, Six sigma is a must.

Exceptional communication skills, both verbal and written are a must.

The successful candidate will also be responsible for review of existing and proposed processes to identify potential improvements, actively make recommendations based on industry best practice and new technologies, as well as consult during various strategy sessions to build future functionality that drives efficient and excellent client experience.

Prior experience of working on any of OSTTRA products will be a big plus.

Duties & accountabilities:

• Work on and deliver business transformation/ operational excellence projects prioritised by Client Services or Strategy/ Commercial divisions. This would need analysis of the problem statement, doing the gap analysis, proposing the "go forward" model with the business value proposition embedded (which is linked to KPIs of Operational excellence group)

• Come up with the business requirements document/ market requirements document which can then be shared with the technical business analyst for user story documentation and making the story ready for the development team

• For process improvement related changes, partner with Operations Subject Matter Experts to review areas of potential process improvement and develop and formulate recommendations, again with the business value proposition (keeping in mind the KPIs of Operational excellence group)

• Be the conduit between Client Services teams across Trade Processing and Trade Lifecycle areas, Product and technology in terms of prioritisation of asks, testing and roll out of the solution

• Manage and coordinate actions coming out of Incidents

• Manage the Release Management process from a Client Services perspective

• Communication management and Change management of projects is needed thereby ensuring stakeholders are kept informed from Client services perspective in terms of risk management and stakeholder management

• Drive continuous improvements of the Operations processes and strive for a world class client experience

• Review process designs for product and regulatory change to verify process is in line with guiding principles of Operations functionally

• Elicit requirements and write Business Requirements documents

• Research solutions and tools available across the industry to recommend internal improvements to processes and systems

• Perform data analysis and assess benefits and return on investment of change

• Document existing versus new process proposals to highlight changes

• Ensure operations readiness, execute, and implement the change

• Guide, mentor and line manage junior Operational excellence colleagues

Business competencies

Education and experience

• Bachelors/ Masters Degree in Engineering, Science, Computers or Management stream

• At least 15 years of financial services/ capital markets experience. Experience in post trade side will be a plus

• Experience of working on any of OSTTRA products will be a big plus

• Knowledge of financial markets and OTC derivatives required

• Prior Business Analysis (tech or business side) background is preferred

• Lean, Six Sigma certification is a must

• Previous experience working with software systems and technology is required along with a strong understanding of SDLC

• Required to have experience with project management, process improvements, business decision modelling or other corelating discipline

Commercial awareness

• Understanding of OSTTRA's commitment to providing exceptional customer service

• Customer service and satisfaction are key priorities for the firm. Candidates must be aware of the impact of their actions on internal and external clients

• Identifies opportunities to drive change in business and implementation processes to realize productivity, risk, commercial and time to market opportunities.

Management requirements

• Experience of working in remote teams is preferred

Personal competencies

Personal impact

• Candidate must be client focused and possess strong problem-solving skills with the ability to learn new concepts and applications quickly

• Ability to work effectively in a very fast paced environment

• Flexible and able to adapt to change

• Self-Starter who can work independently with minimal supervision

• Must be able to drive consensus driven change across a global organization at varied levels

Communication

• Effective interpersonal, written, and verbal communication skills required

• Ability to explain complex ideas in a simple way

Teamwork

• Ability to work as part of a team is critical to success, not just regionally but with global team members

Our benefits include:

• Health & Wellness: Health care coverage designed for the mind and body.

• Flexible Downtime: Generous time off helps keep you energized for your time on.

• Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.

• Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.

• Family Friendly Perks: It’s not just about you. OSTTRA has perks for your partners and little ones, too, with some

• best-in class benefits for families.

About OSTTRA