Use Hiver AI to power every customer service touchpoint

Bring AI into every facet of customer service. Assist agents with AI Copilot, automate resolutions and tasks with AI Agents. Put QA on autopilot, and surface actionable intelligence with AI Insights.

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Trusted by 10,000+ teams globally

AI Copilot

Your new AI teammate that drafts replies, pulls answers from knowledge sources, and suggests next steps.

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AI Agent

Deploy AI Agents to automate complex workflows and put resolutions on autopilot.

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AI QA

Skip the manual reviews. Get instant, AI-powered insights into your team’s performance.

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Transform customer service with
agentic and assistive AI

Turn questions into resolutions in record time with AI

Organize

Organize smarter, when a conversation arrives

Tag your conversations effortlessly

Ai tagging

AI auto-tags conversations by topic or intent, helping teams triage faster and maintain clean, uniform reporting across the board.

Identify tone and urgency upfront

AI Sentiment Analysis

Leverage AI to flag emotionally charged messages, helping agents prioritize with clarity.

Offload repetitive work to AI

AI Extract

Use AI to extract key details from conversations and auto-fill custom fields like order ID or customer type — eliminating manual work.

Let AI complete all the ticket pre-work

Deflect

Stop repetitive queries from cluttering the queue

Resolve FAQs automatically

AI Answers

Use AI Answers to instantly respond to common questions like order status, password resets, or basic policy inquiries, without human intervention.

Close low-value loops fast

AI Thank you Detector

AI Thank you Detector spots closure phrases like “thanks” or “noted” and wraps up the conversation automatically.

Automate complex workflows

AI Task

Embed AI in your workflows to detect topic, urgency, or sentiment-based triggers and execute key actions that route tickets, apply macros, notify teams and more.

Improve customer service with automated QA

Respond & Resolve

Resolve faster with smarter brand-aligned context

Ask and receive contextual answers

Ask AI

Let agents interact with AI and get instant answers from help docs, past tickets, or linked knowledge bases — all without switching tabs.

Generate accurate replies instantly

AI Suggested Response

With AI Suggested Response, agents get pre-written replies based on conversation history and customer context.

Rephrase and polish responses

AI Compose

AI Compose helps agents adjust tone, grammar, and structure to sound more empathetic, confident, and concise — all based on your brand tonality.

Gather issue context in a jiffy

AI Summarizer

AI Summarizer turns long email threads into short overviews — speeding up handoffs, escalations, and resolution.

Plus, all the little things support teams love

Optimize

Optimize — performance, quality and outcomes

Spot what’s slowing you down

AI Resolution Assist

AI Resolution Assist identifies where tickets get stuck or are resolved inefficiently — and recommends improvements across workflows.

Stay ahead of churn risks

AI Customer Health

Customer Health Insights flags at-risk customers based on unresolved issues, DSAT trends, or negative sentiment.

Track and tune AI impact over time

AI ROI Analysis

Use Agent Performance Dashboards and Feedback Loops to measure where AI is helping, where it’s not — and continuously improve how it’s used.

Getting started with Hiver AI

From setup to smarter customer service, your AI journey starts here.

Start in Minutes

Connect your sources

Link help centers, SOPs, and your website as knowledge sources.

Day 1

Enable Copilot & Agents

Turn on Copilot for reply assistance. Deploy AI Agents to automate tasks.

Day 3

Let AI handle it

AI steps in to resolve tickets and assist your team, on its own.

What makes Hiver AI different

AI that’s built in across plans. No messy addons.

Instant gratification. Lightweight set-up.

Learns and improves over time.

Not just glorified chatbots, but context-aware and smart.

Sandbox for testing and deployment.

“With Hiver, we've stopped missing emails, and I have better visibility into their resolution. It's essentially like having an additional person on my team.”

Nathan Strang, Ocean Freight Operations Manager

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“We scrolled through inboxes weekly, to ensure nothing was missed. Missing even one email leaves a bad taste for learners. Hiver ensures that doesn’t happen.”

Emma Minnis, Interim Manager of Student Success

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“Our team operates more seamlessly with Hiver, leading to less back-and-forth. This has improved our accuracy and speed in processing vendor payments.”

Jill Tarnoff, Sr. AP Specialist at Ping Identity

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“I get visibility into the volume of emails, and the types of issues. I can now ensure that operational tasks are accomplished faster”

David Pinto, Business Development