Junior Technical Support Manager (m/f/d)

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Your Role

• Communicating with customers to create, track, and resolve IT support cases.

• Analyze, qualify, and resolve technical issues (Level 1 and Level 2 support).

• Meeting time-dependent and SLA-based response times.

• Providing technical advice to customers as needed.

• Creating and updating our technical documentation for technical support.

• Collect, structure, and formalize customer feedback (bugs, pain points, feature requests).

• Work closely with the product development team to track bug fixes and product enhancements.

• Participate in reviews, roadmap discussions as the voice of the customer.

• Test new features and releases prior to production deployment.

Technical Skills:

• IT-related training (IT specialist) or similar.

• Having experience with HTML and CSS is required.

• Knowledge in any programming language (e.g. JavaScript or Java) is welcome.

• Knowledge in databases such as MySQL/MariaDB or Postgres or any other is beneficial.

Soft Skills

• You have a quick grasp of new concepts and are quick to familiarize yourself with new technologies.

• You can apply technical and logical thinking broadly to find theoretical and practical solutions.

• You are part of a team, but you are also able to work independently.

• You can dynamically adapt to new priorities to achieve company or team goals.

• You demonstrate integrity, creativity, and enthusiasm in finding solutions.

• You can express yourself clearly and precisely in French and English.

• You are able to work with a wide variety of people and their skill sets within the company.

• Friendly home office policy.

• Flexible working hours.

• Meal vouchers and transportation subsidies in France.

• Professional training.

• Company library with the possibility to buy new books.

• Celebrations of special events e.g. marriage, childbirth, work anniversary.

• Language courses during working hours.

• Local team dinners and global team events: Summer Party and Christmas Party.