Senior Account Manager (m/f/d)
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Your Role
• Reporting to the General Manager France, you’ll be the technical face of the Group across French and English-speaking markets.
• Identify growth opportunities (upselling and cross-selling).
• Commercially responsible for ensuring contractual commitments and renewals are properly managed (financial and legal commitments).
• Ensure accurate and consistent maintenance of internal CRM tools.
• Collaborate with New Business for Land & Expand, CSM, Marketing, and Product teams to address client needs in a consistent and effective manner.
• Contribute to cross-functional projects to align client needs with product developments and company priorities.
• Contribute to the continuous improvement of account management processes.
• Participate in trade shows organized by JustRelate or events where JustRelate is represented.
• Work closely with support teams (administration, finance, etc.).
• Provide analysis and reporting to the Head of Account Managers.
• Prepare analysis and reporting for the Executive Committee (CODIR).
• Escalate in real time any major risks identified for a client.
• Conduct market and competitive monitoring related to the company’s target markets and its clients’ industries.
• Structure and document insights to ensure knowledge is recorded and shared internally.
Your Skills
• Minimum of 5 years’ experience in account management.
• Professional fluency in both English and French, with native-level proficiency in French.
• Strong digital and marketing culture.
• Solution-oriented mindset with solid knowledge of the MarTech ecosystem.
• Multi-product expertise: experience in a multi-solution environment, complex sales cycles, and the ability to manage and sell multiple solutions in a coordinated way.
• Strong expertise in account management and customer retention strategies.
• Excellent command of sales, negotiation, and customer satisfaction methodologies.
• Proficiency with CRM tools and data analysis to track account performance.
• Excellent communication and client relationship skills, particularly in remote settings.
• Strong analytical and strategic thinking abilities to drive account growth.
• Proactive, results-oriented, and capable of working autonomously.
Your Benefits
• Friendly home office policy.
• Flexible working hours.
• Meal vouchers and transportation subsidies.
• Professional training.
• Company library with the possibility to buy new books.
• Celebrations of special events e.g. marriage, childbirth, work anniversary.
• Local team dinners and global team events: Summer Party and Christmas Party.
• Annual bonus linked to work objectives.