Lead Conversational Developer

We are looking for an experienced Lead Conversational Developer with 5+ years of experience to lead the design, development, and optimization of intelligent chatbot solutions. This role requires a combination of technical expertise, conversational AI knowledge, and leadership skills to deliver engaging, scalable, and effective conversational experiences.

Key Responsibilities

• Lead the design and development of conversational experiences for chatbots using platforms such as Yellow.ai, Kore.ai, or similar

• Define conversation flows, intents, entities, and dialogue strategies to ensure natural and effective interactions

• Provide technical leadership and mentorship to a team of conversational developers and designers

• Ensure best practices for NLP, conversation design, testing, and continuous optimization

• Analyze conversation analytics and user behavior to continuously improve chatbot performance and user experience

• Collaborate with product managers, UX designers, and engineering teams to align conversational solutions with business goals

• Stay up to date with advancements in conversational AI, NLP, and NLU technologies

Skills, Knowledge & Expertise

• 5+ years of experience in conversational AI development, with experience in a senior or lead role

• Strong understanding of NLP, NLU, and dialogue management concepts

• Hands-on experience with chatbot platforms such as Yellow.ai, Kore.ai, or equivalent

• Proven ability to design and manage complex, multi-turn conversational experiences

• Strong leadership, mentoring, and communication skills

Preferred Skills

• Experience working with enterprise-scale chatbot deployments

• Familiarity with LLM-based conversational solutions

• Background in UX writing or conversation design frameworks