Operations Manager
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Operations Manager
Goa
Operations
L2
3-6 yrs
Full-time
Own day-to-day villa operations end-to-end guest journey, luxury maintenance standards, vendor + team management, and process optimization to improve efficiency and satisfaction.
About ELIVAAS
ELIVAAS is a pioneering technology platform specializing in luxury villa and apartment management. Our management team and experts come from leading organizations in hospitality, travel technology, and startups. We empower owners to optimize revenue, monitor performance, and maintain their vacation homes. Capitalizing on shifting traveler preferences toward personalized experiences and leveraging infrastructure advancements in expressways and aviation, ELIVAAS is emerging as a premier one-stop solution for luxury vacation management—seizing the three-billion-dollar Indian alternate accommodation opportunity, which is growing at 40% annually.
We are backed by Peak XV Partners (formerly Sequoia India & SEA) and 3one4 Capital.
Founders
• Ritwik Khare — Ex-COO, MakeMyTrip & LEAD Group
• Karan Miglani — Ex-Global Product Head (Tripadvisor), Product Lead (Expedia)
ELIVAAS is a Series B–funded luxury villa & apartment management start up redefining how people plan and experience travel.
We combine the best of technology, hospitality, and real estate expertise to offer seamless villa booking, management, and guest experiences in some of India’s most sought-after destinations.
With a rapidly expanding luxury villa portfolio across key locations, we are poised to capitalize on the growing demand for personalized experiences, fueled by infrastructure advancements in expressways and aviation.
Backed by leading venture investors including Peak XV Partners (Formerly Sequoia India & SEA), 3one4 Capital and Vertex Ventures, we are building a high-performance team to seize the 3-billion-dollar Indian alternate accommodation opportunity which is growing at 40% annually.
Role: Operations Manager
Role Overview
We’re looking for an experienced and detail-oriented Operations Manager to oversee the day-to-day operations of our luxury villa rental business.
The successful candidate will be responsible for ensuring seamless guest experiences, managing villa maintenance and upkeep, and driving operational efficiency to exceed guest expectations.
Key Responsibilities
• Guest Experience: Oversee the entire guest journey, from check-in to check-out, ensuring exceptional service and exceeding guest expectations
• Villa Management: Manage villa maintenance, upkeep, and repairs, ensuring properties are immaculately presented and meet luxury standards
• Operations Team Leadership: Lead and manage a team of operations staff, providing guidance, training, and support to ensure high-performing teams
• Process Optimization: Continuously review and improve operational processes to enhance efficiency, reduce costs, and improve guest satisfaction
• Vendor Management: Develop and maintain relationships with vendors, suppliers, and partners to ensure high-quality services and amenities
• Budgeting and Forecasting: Manage operational budgets, forecasts, and financial reporting, ensuring financial targets are met
• Quality Control: Conduct regular quality control checks to ensure villas meet luxury standards and guest expectations
• Compliance: Ensure compliance with local regulations, health and safety standards, and company policies
• Qualification & Experience
• Degree in Hotel Management, 4–6 years’ experience in hospitality operations, luxury property management, or similar roles
• Familiarity with luxury villa rentals, hospitality industry trends, and high-end guest expectations
• Excellent communication and interpersonal skills, with ability to interact with guests, staff, and vendors
• Willingness to travel frequently
• What We Offer
• Competitive Salary: A market-driven salary and benefits package
• Opportunities for Growth: Join the team that's transforming the alternate accommodation industry and redefining the future of travel
• Collaborative Work Environment: Be part of a dynamic team that embodies our core values: Trust & Transparency, Team First, and Taking Action. Our inclusive environment fosters growth, creativity, and success