ZenDesk Specialist

Why Join DAZN?
Joining DAZN in Hyderabad means being part of a cutting-edge sports streaming company in a vibrant tech hub. You’ll work alongside passionate, talented professionals on innovative projects that reach millions of fans worldwide. Hyderabad offers a dynamic work environment with a great balance of career growth and lifestyle. If you’re excited about shaping the future of live and on-demand sports entertainment, DAZN Hyderabad is the perfect place to make your mark and grow your career.

The Role:

• Working in a fast paced, agile environment alongside our Customer Services Operations team to deliver our Customer Experience strategy

• Working to optimise our instance, launch new initiatives and improve the agent experience

• Administering the Zendesk platform and maintaining all supported channels, business rules and agent groups, updating views, managing integrations, and troubleshooting issues as needed

• Manage all of our existing channels and working alongside our Product Managers to introduce any new channels and markets

• Working to consistently improve our routing to drive agent efficiencies.

• Utilising problem-solving skills to create solutions in Zendesk where no out of the box solutions might exist.

• Working directly with Zendesk or any third party for internal tooling improvements

• Owning user reporting both real time and past performance statistics via Zendesk and constantly iterating and making improvements to this flow, consulting with various stakeholders along the way.

• Managing User profiles to ensure optimum utilisation of the platform

• Educating other key stakeholders on how to “self-serve” in Zendesk to decentralize administration where possible and create contingency plans in case of incidents whilst maintaining governance as our main admin.

What You’ll Bring:

• At least 3-5 years of Zendesk admin experience

• Proven building from scratch and problem-solving skills in Zendesk

• Ability to capture and utilize data to make decisions

• Experience in prioritizing tasks and solutions

• Experience in implementation or maintenance of Zendesk Messaging

• Any experience with navigating and updating legacy HTML, CSS, and JavaScript

• Zendesk Admin Certifications is a plus.